Two actionable steps to drive improved clinical outcomes, patient experience, and stand out from the competition in recruiting and retaining clinicians:
✔ Step 1: Identify and objectively define quality outcome measures and metrics. INCLUDE RELEVANT STAKEHOLDERS IN THIS PROCESS; i.e. clinicians and even clients. Starting small is better than not starting at all – maybe one clinical and one stakeholder satisfaction.
✔ Step 2: Aggregate the data and report out on those measures. Maybe even post some of those measures on your website (this may be more appropriate for some measures than others).
👍 And, there we have it.
For patients who are unable to self-advocate, this may be more difficult. You can look to the research and consider other creative things you might do, even if just as a starting point. I’ll plan to post on this at some point.
Brandon Herscovitch, Ph.D., LABA, BCBA-D
Partners Behavioral Health can help with your clinical and business standards, compliance, and outcomes. We can help you scale an ethical ABA practice you’re proud about.
