Crafted for ABA business owners seeking a comprehensive framework to establish their practice’s operational standards. Covering essential topics from the practice’s mission, vision, and values to client services, data management, and financial policies, this template ensures thorough guidance on maintaining high-quality care and organizational efficiency. It includes detailed sections on client rights, professionalism, privacy, care coordination, and emergency preparedness, among others. Customizable for any ABA practice, this handbook is an indispensable tool for aligning staff with your practice’s operational ethics and procedures, ensuring a cohesive and professional environment.
Table of Contents
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Introduction 6
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Mission Statement 7
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Vision Statement 8
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Values 9
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Scope of Services 10
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Leadership and Organizational Structure 13
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Commitment to Quality and Performance Improvement 14
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Rights and Ethics 17
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Code of Conduct 18
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Professionalism 20
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Statement on Non-Discrimination 22
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Client Rights and Responsibilities 23
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Informed Consent for Treatment 25
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Assent 26
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Privacy and Confidentiality 27
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Complaint and Grievance 29
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Rights and Responsibilities of Complainant 30
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Non-Retaliation Statement 31
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Guardianship and Advocacy 32
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Mandatory Reporting of Abuse, Neglect, and Other Mistreatment 33
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Client Services 35
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Access to Care and Treatment 36
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Intake and Enrollment 37
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Assessment 39
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Person-Centered Planning 41
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Behavior Support Planning 43
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Physical Intervention 44
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Transition and Discharge Planning 47
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Data Collection and Analysis 49
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Coordination of Care 50
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Caregiver Involvement 51
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Clinical Supervision 53
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Caseload Management 55
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Communication 56
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Peer Review 58
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Session Expectations 59
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Scheduling and Cancellations 61
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Telehealth 63
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Information Management 66
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Records Management 67
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Administrative Records 70
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Incident Reporting 71
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Sentinel Event 73
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Documentation Expectations 75
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Privacy Breach Response 77
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Inventory Control 78
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Bring Your Own Device 79
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Environment of Care 80
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Environmental Safety – Home-based Services 81
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Environmental Safety – Community-based Services 83
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Infection Control and Prevention 85
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Security Plan 87
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Emergency Preparedness and Response Plan 88
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Accessibility and Accommodations 90
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Financial 91
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Accounts Receivable 92
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Aging Accounts 95
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Budget Process 96
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Fees and Rate Setting 98
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Utilization Management 100
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Internal Control for Cash Receipts & Deposits 102
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Expense Reimbursements 104
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Retention & Destruction of Fiscal Records 108
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General Fixed Assets 110
To learn more about policies, procedures, work instructions and job aids, check out this blog.
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